Every rating on this site comes from the same process: a real account, real deposits, a timed withdrawal, and a scored assessment against seven fixed categories. This page documents that process so you can judge our judgements.

Testing With Real Accounts

We do not review casinos from screenshots or press releases. Before a review is published, we register a real account, deposit real money, claim the welcome offer exactly as a new customer would, play across the library, request a withdrawal, and contact customer support with genuine questions. Where a casino has a mobile app, we test it on real devices.

Reviews record what actually happened: whether the bonus credited as advertised, how long the withdrawal took from request to arrival, and how support responded. Where our experience contradicts the operator's marketing, we say so.

The Seven-Point Framework

Every casino is scored against the same seven categories. Each review displays its scorecard, so you can see not just the overall star rating but where a casino earns and loses its marks.

Categories and What They Measure

  • 1. Welcome Bonus: real value after wagering requirements, trigger conditions, game restrictions, win caps and time limits. A big headline with harsh terms scores low.
  • 2. Games: library breadth and quality, the providers behind it, live casino coverage and how quickly new titles arrive.
  • 3. Payout Speed: measured from withdrawal request to money arriving, tested with our own funds across the methods the casino offers.
  • 4. Mobile Experience: app quality where one exists, mobile browser performance where one does not, and feature parity with desktop.
  • 5. Security & Licensing: active UKGC licence verification, encryption, and how the operator handles account verification.
  • 6. Customer Support: available channels, response speed and the quality of answers to real questions we asked.
  • 7. Responsible Gambling: deposit limits, loss limits, reality checks, cooling-off and self-exclusion tools, and GamStop integration.

The overall star rating is an editorial judgement weighted by what matters most to players: bonus fairness, payout speed and trust weigh heaviest. It is not a mechanical average, which is why a casino can score well in five categories and still lose a star to slow withdrawals or weak support.

Only UKGC Licensed Operators

We only review casinos holding an active UK Gambling Commission licence, verified against the UKGC public register before publication and re-checked when reviews are updated. Offshore and grey-market operators are never listed, whatever the commercial terms on offer.

How Offers Stay Current

Welcome offers, bonus codes and key terms are re-verified against the live operator pages monthly, and every review and bonus code page carries the date it was last checked. When an operator changes an offer between our checks, the operator's own terms always take precedence: we link to them from every offer we describe.

Independence and How We Make Money

Casino Site Reviews is funded by affiliate commissions: if you join a casino through our links, we may be paid. Commissions never buy ratings. Casinos cannot pay to improve a score, and a casino that pays us nothing is assessed identically to one that does. Where we have negotiated exclusive offers, that relationship is labelled on the page. Our full affiliate disclosure explains the arrangements in detail.

When a casino's performance changes, so does its rating. Kwiff's 3/5 rating alongside its presence in our top 10 is the working example: we list it because the sportsbook is genuinely distinctive, and we score its casino honestly.

Spotted Something Wrong?

If an offer on this site no longer matches what an operator is running, tell us and we will fix it.

hello@casinositereviews.co.uk